Overview
A healthcare network wanted to reduce routine consultation wait times by offering video visits, digital intake forms, and home vitals sharing. Patients previously called call centers to book slots and carried paper reports to clinics.
Mobintix delivered a Flutter application for iOS and Android with Firebase for authentication, messaging, and real-time appointment state. WebRTC powers encrypted video rooms with waiting-room moderation for clinicians. FHIR-compatible exports let the client integrate with their existing EHR when patients consent.
Clinicians use a web console to review synced vitals from Apple Health and Google Fit before joining calls.
Challenge
HIPAA-aligned controls were mandatory even during MVP. Video quality on 3G networks in semi-urban areas was unpredictable. Patients ranged from tech-savvy urban users to first-time smartphone owners needing simple Hindi UI.
Approach
We implemented role-based access, audit logs for chart views, and encrypted storage for documents. Adaptive bitrate video degrades gracefully on poor networks. Intake flows use progressive disclosure with large touch targets and optional voice prompts. Push reminders reduce no-shows; clinicians can reassign slots when doctors run late.
Outcomes
- Routine consultation wait times dropped as video slots absorbed follow-up visits.
- Patient satisfaction scores improved in post-visit surveys.
- The platform passed the client security review with remediations tracked in a shared compliance backlog.
Lessons learned
Telemedicine UX must assume poor networks — always show connection quality and offer audio-only fallback. Compliance reviews take longer than feature sprints; parallelize legal review with development. Localize copy and date formats for Indian patients, not just translate strings.
Clinician burnout is real — keep provider console workflows under three clicks for common tasks or adoption among doctors will lag patient adoption.